How can we help?
Orders, delivery, returns and warranty, answered by the people who pack and dispatch from Rosebank. Most questions are sorted the same business day.
Track your order
Once your order ships you get a tracking link by email and SMS. Signed in? Your full order history, tracking and invoices live under your account.
Delivery
We dispatch from Rosebank, Johannesburg. Order by 14:00 on a business day for same-day dispatch. At checkout you can choose:
- Courier to your door nationwide, via The Courier Guy or Picup.
- Collect from Rosebank, free.
- Same-day Gauteng on in-stock items.
Delivery is free on orders over R 1 000.
Returns and RMAs
Changed your mind? Return sealed, unused items within 14 days for a refund or exchange. Faulty in warranty? Log an RMA and we handle the repair or replacement with the supplier, so you do not have to.
Warranty
Everything we sell carries its manufacturer warranty, supported locally. Certified refurbished stock carries a 12-month Randcore warranty. We keep the paperwork, so a claim is a phone call, not a fight.
Paying
Pay with Payfast, Paystack, PayJustNow (three interest-free instalments) or instant EFT. Business buyers can apply for a 30-day trade account.
Still stuck?
Talk to a real engineer in Rosebank. Contact us or call +27 62 524 6155.